Dawn T. Heath
Everyone's Secretary
Elkhorn, WI 53121
262-374-1491
esecretary@charter.net
Overview
I am organized and very detail oriented. Problem solving is a strong gift. One of my strongest strengths is encouraging and motivating people to get the required work done and as I have 30 designers to keep on track with my own small business, these are very important qualities! I’ve worked in the customer service industry through my own business and other positions for many years.
Professional Experience
August 2003 – Present: S.S. Reflections Online Magazine;
S.S. Reflections (http://www.ssreflections.com) is a virtual vintage era cruise ship that travels around the world to different ports each month. The crew of 30 designers teach scrapbooking and rubberstamping techniques, including digital photography, digital scrapbooking and altered arts, and provide product reviews to our readers. We average between 450,000 – 800,000 page requests per month.
As Owner, I handle human resources and personnel management, and do all the company bookeeping. As Publisher, I do the article placement and organization on the magazine, to include the HTML coding for each article, and the ad sales and placement within each issue. I organize monthly challenge sponsorships including product donations for the designers from companies within the industry. I plan the ships port calls and oversee the editorial schedule for the crew. In addition, I occassionally teach classes at local craft events and attend trade shows.
February 2007 – Present: Freelance Writer
Southern Lakes Newspapers; Burlington, Wisconsin
The Spirit of Geneva Lakes Magazine; Twin Lakes, Wisconsin
I have worked as a freelance journalist writing articles covering things such as City Council Meetings, School Board Meetings and human-interest stories, for the East Troy News and the Elkhorn Independent. Some of my stories have been printed in neighboring community papers. I have also been a featured journalist for The Spirit of Geneva Lakes Magazine, writing reviews and profiles about local businesses.
September 2006 – April 2007: Administrative Assistant
Teronomy Builders, Inc.; East Troy, Wisconsin
I was responsible for greeting visitors, answering telephones and providing support to Property Managers. I coordinated projects with contractors, prepared for production meetings, handled maintenance scheduling for many pieces of construction equipment and had various human resources responsibilities.
July 2006 – August 2006 & July 2007: Event Coordinator & Customer Service Representative
Country Thunder USA; Twin Lakes, Wisconsin
My responsibilities included coordinating air and ground transportation and organizing lodging and accommodations for guests, including bands performing at the events. I helped with the VIP Registration and gave backstage tours to our VIP Sponsors. I looked after their needs during the events and ran errands as needed. I assisted with marketing for the events, and helped with backstage security as needed. I reported directly to the General Manager and Owner, and assisted them as needed.
September 2005 – September 2006: Customer Service Representative
Four Lakes Athletic Club; Elkhorn, Wisconsin
I processed applications for new memberships and day passes, greeted members and guests as they entered the club, and took reservations for day care and special events. I organized the tennis lesson schedule and helped with tennis tournaments. I assisted with club laundry, and the coffee and snack bar as needed. On occasion, I filled in for the personal trainers if needed. I answered the phones, organized the pro shop and kept the facilities and locker rooms tidy.
March 2001 – November 2003: Supervisor & Independent Demonstrator
Stampin’ Up!; Lake Geneva, Wisconsin
As a Stampin’ Up demonstrator, I taught various rubberstamping, cardmaking and scrapbooking classes in peoples homes in southeast Wisconsin and northern Illinois. I organized stamp camps for my customers and managed a two tier downline of nine demonstrators. I trained my downline in my home and via online classes and provided them with phone support when needed.
March 2001 – May 2003: Editorial Designer; scrapbooking.com and
Design Team Coordinator & Assistant Managing Editor; rubberstampingideas.com
A-Z Media, Inc., Carlsbad, California
As an editorial designer I wrote an article about rubberstamping techniques and provided designs to support my feature each month. I also participated in the product challenges. When A-Z Media created a new online magazine called rubberstampingideas.com, I became the design team coordinator for this new venture. In this capacity, I helped hire and train the initial design team. I was also the assistant to the Managing Editor and was responsible for organizing the editorial schedule and processing the related paperwork. I stepped in as needed to fulfill the Managing Editor duties. I attended several of the major trade shows as well as consumer scrapbooking conventions in the Midwest, meeting and greeting readers.
August 1995 - August 1997: Center for Astrophysical Research in Antarctica; University of Chicago,
Yerkes Observatory; Williams Bay, WI
I maintained homes used by visiting researchers and astronomers, some of whom were from the National Science Foundation. I also performed bookkeeping tasks on a weekly basis.
May 1987 – May 1989: Office Manager & Production Manager; Farley Court of Publishers; Lake Geneva, Wisconsin
At this small college textbook publishing company, I started as the Office Manager and liaison between College Professors and the Publisher while eventually moving into the position of Production Manager for our textbooks. My finest hour was when I implemented a brand new 648-page arithmetic book and supervised every detail to the first printing. I oversaw the production of each page in this book which was the first textbook done on an IBM PC desktop publishing system.
May 1986 - May 1987: Student Activities Events Coordinator; Wheaton College; Wheaton, Illinois
I served as the Events Coordinator for student activities. I organized the schedule for after class student activities that required any of the college facilities. We also organized meetings for student activities department clubs.
Skills and Accomplishments
Self-taught HTML coding using Hot Dog Professional 7 Text Editor
Self-taught Adobe Photoshop 7
Self-taught Microsoft Word and Excel
Webmaster for my own online magazine, http://www.ssreflections.com
Created and implemented S.S. Reflections
Volunteer Experience
Organized Church Missions Festival and raised over $260,000 in one weekend.
Organized one week of Bible Day Camp for 300 children.
Coordinated and co-coordinated numerous concerts for our church. This includes an outdoor concert for Bob Carlisle. Also organized concerts for Rebecca St. James, Aaron and Jeffrey, Nilson and Young, Cynthia Clawson, Bruce Greer and various holiday themed concerts (July 4th and Christmas). Performances by drama groups, choirs, military color guards, and celebrity artists were included. ,
Served as Wedding Coordinator for my church.
Arranged funeral luncheons.
Created decorations for the Lakeland Hospital Benefit Ball - 2002
Created a gift basket of cards that earned over $250 for Lakeland Hospital - 2002
Organized 15 gift baskets to raise funds for cancer treatment netting over $7,000 in a silent auction to raise funds for a stem cell transplant.
Created customized invitations for the Lake Geneva Chapter of the Chicago Lyric Opera Society events.
Served on the Advisory Board for the Midwest Scrapbook Association Scrappers ER project.
Helped create a local MOPS (Mothers Of Preschoolers) a non-profit organization for young Moms in Williams Bay, Wiscondin.
References
Pekul Buildings Inc., Elkhorn, Wisconsin
Golden Tree Landscaping, East Troy, Wisconsin
JOY Ministries Inc., Lake Geneva, Wisconsin
Sunseekers Tanning Salon, Lake Geneva, Wisconsin
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Thank you to Yvonne of http://www.ybscrapbooking.com/ for Everyone's Secretary logo design!
